Privacy Policy

1. Introduction & Overview

At Vivalis™ (accessible via https://en-na-vivalis.com/), protecting your privacy and ensuring the confidentiality of your personal information is our highest priority. This Privacy Policy details the types of information we collect when you visit our official website, place an order for the Vivalis™ dietary supplement, or interact with our customer support team.

By utilizing our website or purchasing products from Vivalis™, you acknowledge and agree to the practices outlined in this Privacy Policy. If you do not agree with any terms described herein, please discontinue the use of our website immediately.

2. Information We Collect

We collect both Personal Identification Information (PII) and Non-Personal Identification Information to fulfill orders, improve page performance, and enhance customer experience:

• Personal Information: Includes your full name, shipping address, billing address, phone number, email address, and order payment details when completing a purchase.
• Payment Information: Financial transactions (credit cards/debit cards) are processed via our secure, bank-grade payment processing partner, BuyGoods. We do not store full credit card numbers on our local servers.
• Automated Technical Data: Your IP address, browser type, operating system, referring URL, time spent on pages, and device identifier collected automatically via log files and web analytics.

3. How We Use Your Information

The information collected by Vivalis™ is utilized strictly for lawful business purposes, including:

• Processing, packaging, and shipping your Vivalis™ orders directly to your address.
• Sending order confirmations, tracking numbers, and fulfillment updates.
• Providing customer support and handling refund inquiries under our 60-Day Guarantee.
• Detecting and preventing fraudulent transactions or malicious website activities.
• Optimizing website performance, layout responsiveness, and user engagement.

4. Data Security & Encryption

We implement strict technical, administrative, and physical safety measures to maintain the security of your sensitive personal data. All checkout transactions are encrypted using enterprise 256-bit Secure Socket Layer (SSL) technology. Access to personal data is restricted exclusively to authorized personnel required to perform specific order handling tasks.

5. Cookies & Tracking Technologies

Vivalis™ uses cookies, web beacons, and analytical tags to recognize returning users, preserve shopping cart states, and analyze user navigation trends. You can manage or disable cookie preferences through your browser settings at any time. For detailed information, please consult our dedicated Cookie Policy.

6. Third-Party Sharing

We respect your privacy and NEVER sell, rent, or trade your personal information to third-party marketers. Information is shared solely with trusted service providers necessary to operate our business, such as shipping carriers (USPS, FedEx, UPS) and payment processors (BuyGoods), bound by strict non-disclosure obligations.

7. Contacting Support

If you have any questions regarding this Privacy Policy, your personal data, or wish to exercise your legal data privacy rights (Access, Erasure, Correction), please contact our privacy compliance team at: